Your questions, answered

FAQ

General

Untainted Beauté is London’s first and only ‘clean’ mobile beauty service provider.  We offer a variety of premium beauty services using only the best natural, organic and sustainable beauty products around.

We are committed to delivering sustainable luxury beauty services in the comfort of your home, office or at your hotel.

Clients can be assured of not only an excellent treatment, but also that their treatment was provided with people, the planet and animals in mind. 

Untainted Beauté provides at-home beauty services to all areas in Central and Greater London and gives you access to London’s best clean beauty professionals. 

We currently do not have an app but you can view our  website on any device to select your appointment with the artist or  therapist of your choice. Payment is completely taken care of with no need for cash. You can book a beauty treatment up to two months in advance. 

When ever you book a service, you will be able to specify any requests or requirements, but if you have any specific questions, please contact us on admin@untaintedbeaute.com

 

We believe that by using products that support your health and the health of the planet, we can change the shape of beauty, without compromising on efficacy and results. This includes natural, organic ingredients that are sourced and manufactured with stringent sustainable approaches.

This is what holistic beauty means to us. 

We offer a range of beauty and wellness services that support healthy, glowing skin and hair. These include hair styling, makeup, facial massage and acudetox. 

 

We will continually looking for new and innovative treatments and services that support our guiding  wabi-sabi philosophy, while maintaining an eco-friendly practice. 

If you have a received a  treatment or service that you feel doesn’t live up to your expectations, please get in touch by emailing us on admin@untaintedbeaute.com and we will look into it immediately. 

If you have a wedding coming up that you would like an untainted beauté expert for, please get in touch and we will put a quote together for you.

Yes we do. Please contact us on admin@untaintedmag.com with your request and we will be in touch.

Bookings, Payment & Cancellations

Browse our Services page or click on the Book Now button where you can view all our services. Once you have chosen your preferred/intial service, follow the prompts. You will be able to add additional services while booking. 

Once you have completed the booking process and made payment, you and your service provider will be sent a confirmation email with all the details of the service. You will also be able to add this to your calendar so you don’t forget about the booking.

Your chosen therapist will arrive at your location at the scheduled time. They will bring towels, products and a bed (if required).

Please be sure to familiarise yourself with how you should prepare for the treatment by checking our Services page. Each offering specifies what you need to do prior to your artist or therapist arriving so you can sit back and enjoy your holistic treatment. 

Payment is taken securely on through website at the time of booking, so more worrying about having to have cash on hand. 

If there are any services you are interested in that are currently not available on our platfrom, please do let us know and we will do I best to source someone for you – provided they fall within our remit. 

We are continually looking to expand our services and treatments, but place quality over quantity. So we will only officially offer a new service once we know we have the best of the best to provide a premium service to our clients.  

 

Unfortunately, we only offer online payment to secure your booking.

As our artists are all freelancers who work in the fashion and beauty industry, their diaries fill up fast. As such, in order to secure a date and time in their busy schedules, we require an upfront payment so they don’t loose income for turning away other work. 

This policy also ensures that we get the best of the best in the clean beauty world to provide you a premium, luxury service.

Absolutely! (In fact, we encourage it if you want to be sure you will get the service provider of your choice).

You can book up to two months in advance online, and as late as 5 hours before the scheduled time (although we cannot guarantee we will have artists available at such short notice).

If you would like to book an appointment for more than two months in advance, please email us on admin@untaintedbeaute.com

Our service providers are the utmost professionals and will always try to be exactly on time as we appreciate how important this is, but sometimes things outside our control can cause delays.

 What you can do, is contact the service provider (artist/therapist) on the contact details provided in your booking confirmation. Where we can, we will also inform you if one of our beauty therapists is coming later than expected. If you haven’t heard from us please do email admin@untaintedbeaute.com or call 0770 9920 408 to let us know your service provider hasn’t arrived yet and we will look into this for you immediately!

 

In the first instance, you can send your therapist a quick message on the contact details provided on your booking confirmation email. If you don’t receive a response, you can email admin@untaintedbeaute.com  as soon as possible and we will inform the beauty therapist. The artist / therapist will be able to wait for 15 minutes from the booking start time before they can leave for their next appointment.

Service Providers & Products

Yes. Every therapist or artist holds relevant qualifications in their area of expertise to practice their service offering and all are fully insured for the services they provide through Untainted Beauté.

We do extensive vetting of our service providers, including face to face interviews, treatment trials and reference checks. 

If you have an concerns or queries, please don’t hesitate to get in touch on admin@untaintedbeaute.com

Our artists are experts in clean, organic beauty. As such, they exclusively use the very best in natural, organic and sustainable beauty brands. These include brands like RMS Beauty, Kjaer Weis, Ilia, Inika, Zao, Beauty Archive, Esse Probioitic Skincare, Twelve Beauty, Tata Harper, Tabitha James Kraan, Less is More, Rahua and many more pioneering, effective brands that meet our requirements.  

While many of the products our artists and therapists use are indeed vegan, our focus is on natural, organic and sustainable. Therefore some products may contain sustainably sourced beeswax or lanolin. We do not use any brands or products where the vegan substitute ingredients are made from petro-chemicals, unless the natural alternative would cause undue harm or pain to animals. All the products we use qualify as cruelty-free.

While tipping is not required, should you wish to tip your artist please feel free too. They receive 100% of their tips. 

As our founder is herself a freelance hair and makeup artist, ensuring that our artists and therapists get paid properly, fairly and fast is one of our top priorities.

Untainted Beauté takes 12.5% commission from the final booking fee and the artist/therapist receives the rest.

We do not carry on product stock, however, we do offer a beauty prescription service. Your untainted beauté expert will recommend the best products for your needs that you can easily be order online through our dedicated partners who uphold our environmental philosophy – directly to your home or office at your convenience.