Terms & Conditions


Welcome to the ‘Untainted Beauté’ website (the ‘website’).

This website is owned and operated by K J Towill t/a Vuja De Creative. (‘Untainted Beauté’ or ‘us’ or ‘we’).

Registered office: 14c St Mary’s Road, London. NW10 4AP. If you have any questions about these terms & conditions or have any comments to make about our website, please email us at admin@untaintedbeaute.com.

These Terms of Service (“the Terms”) constitute a legal agreement between you and Untainted Beauté. These Terms govern your use of this website and the services we provide in facilitating bookings for beauty services and orders for products. By using the website, App or Services you agree to abide by these terms.

Please read these Terms carefully and thoroughly. If you do not accept these Terms, you must not make a booking for any beauty services or purchase of any product sold by Untainted Beauté.


“Booking” means a booking for Services made by You on our Website

“Services” means a beauty or wellness service provided by Untainted Beauté or an agent of Untainted Beauté

“Holistic Beauty On Demand” – the provision of mobile beauty services to any location

“Website” means the website located at www.untaintedbeaute.com or any apps published by Untainted Beauté.

“Workshop” means a class designed to a format

“You” means the use of this website

“We/Us” means Untainted Beauté



Untainted Beauté – Holistic Beauty On-Demand Services



When booking a Holistic Beauty On-Demand service, Untainted Beauté acts as a booking agency for self-employed Beauty Professionals. Our contract with you is limited to the provision of the use of our Website. We use Acuity Ltd for our booking software.

Your Beauty Professional is responsible for providing the Services to you and you have a direct contract between you and the Beauty Professional concerning the provision of Services. This contract does not include us. You and the Beauty Professional are responsible for any taxes arising as a result of the Services.

We review applications, conduct interviews and undertake other checks of Beauty Professionals with some of this process reliant on information from or undertaken by third parties. You acknowledge that we do not and cannot guarantee the accurateness or completeness of such checks, whether conducted by us.

You acknowledge that you use Beauty Professionals at your own risk. When interacting with such Professionals you should exercise caution and common sense to protect your personal safety and property, just as you would when interacting with other persons who are unknown to you.



By making a booking through our website or over the phone, you warrant that you agree to provide complete, correct and true information including billing and payment information.

After placing a booking you will receive an email from us acknowledging that we have received your booking. Please note that this does not mean your booking has been accepted. All Bookings are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email on behalf of the selected Beauty Professional to confirm the Booking (the ‘Booking Confirmation’). The contract between you and the Beauty Professional will only be formed when we send you the Booking Confirmation.

You agree that you will not seek to book any Services from any said Beauty Professionals other than via our Website for the duration of this agreement and in the 3 months after the termination of this agreement.



Prices vary according to the type and duration of Service as described on the Website. Prices are charged per person, per Service – or in the case of At Home Workshops, per workshop. Prices may be subject to change but will always be confirmed to you at the time of booking.

For travel outside of London Zone 2, a travel charge of £10 per zone will be applied, which must be added on during the booking process. For travel outside of Zone 5 or more than 1 hour of travel time each way, The Client shall also be charged for travel time to and from the appointment at £20 per hour for all travel.

Full payment is due upon acceptance of the booked Service/s. Our Beauty Professionals do not accept cash/cheques after the appointment.

Accepted payment methods are as described on the website.

By making a booking you agree to provide complete, correct and true information including billing and payment information.



Promotional codes entitle you to a discount as set out by the promotional terms and conditions of Mobile services.

Promotional credit is capped at one code per booking.

Customers deemed to be abusing the terms of these promotional credits will have credits removed from their account and/or their account closed.



You may cancel a confirmed booking at any time by contacting us at beauty@untaintedmag.com.

48-hours cancellation notice is kindly requested to help us reschedule your appointment.

Less than 48 hours notice: If you cancel within or less than 48 hours of your confirmed booked appointment time you shall not receive a refund for the Service booked.

For bookings made within 12 hours of the start time: If you book for an appointment with a start time within 12 hours, you can cancel and receive a full refund within 30 minutes of making the booking. If you cancel beyond these 30 minutes you will not receive a refund. More than 48 hours notice: Cancellations made before 48 hours of the appointment will be fully refunded.

No-Shows: No shows or no notice cancellations will be charged 100% of the cost of the Services. You will be considered a “no-show” if you fail to be at your designated property after 15 minutes of your booked appointment time.

Delays: If you are delayed please let us know by calling the Beauty Professional listed on your booking confirmation and we will do our best to accommodate you. Our stylists are instructed to wait at your home or office for 15 minutes after the appointment’s start time.

Unless otherwise specified, all paid sums are non-refundable.

If you violate any of the Terms, your permission to use the Services and Website will automatically terminate.

We reserve the right to cancel any Booking without notice or cause.



If you request to reschedule a confirmed appointment with more than 48hours notice you will not incur any charge. If you request to reschedule a confirmed appointment within 48 hours of the start time, your booking will be treated as a cancellation (as above) if your assigned Beauty Professional cannot do the amended date/time. If your assigned Beauty Professional can do the amended date/time then you will by charged 50% of the cost of the booking.

© 2019 Untainted Beauté